We want to let you know that k-Space will be discontinuing support for kSA metrology tools with computers running Windows 7 or earlier versions of the OS, effective April 20, 2022. It has simply become too difficult to try to support the hardware interfacing on these earlier Windows versions. Running your kSA software on the Windows 10 platform ensures continued Microsoft support, enables the use of modern hardware and connectivity protocols, improves 3rd party software compatibility, and makes it easier for kSA to support our customers.
While we will no longer be supporting earlier operating systems, our same great support is available–feel free to give us a call or an email. And note that customers have access to our Knowledge Base 24 hours per day. It includes troubleshooting solutions, FAQs, and videos that provide information and procedures related to the different k-Space metrology tools. If you don’t have the login information email [email protected]m.
To help our customers who are affected by this announcement, we are offering a 20% discount, through April 20, 2022, on software upgrades for your kSA software. Depending on your current hardware configuration, you may need to upgrade specific hardware to ensure driver compatibility with Windows 10. We will determine if that is necessary when you contact us for a quotation request for your software upgrade. To receive the fastest turnaround for a quotation, please email [email protected] and include either the number printed or written on your software sentinel key or the system serial number found on your control rack.
We look forward to working with you in the future!