Careers

Educational/Certification Requirements

• Associate’s or Bachelor’s degree in Computer Science, Information Systems or related field required
  • SQL / RDBMS experience preferred
  • Microsoft Batch and command language exposure preferred
• Professional experience of at least 2 years preferred
• Technical support certifications from professional organizations are a plus
• Knowledge of FreshDesk or similar customer service ticketing software systems is a plus

Specific Job Duties 

• Customer Service
  • Lead the customer support process for custom Windows based systems deployed globally
  • Serve as first point of contact for customers seeking technical assistance
  • Troubleshoot technical issues through remote connection, email and phone
  • Facilitate Return Material Authorizations (RMA) for customer returns
  • Document events, problems, procedures and resolutions
  • Continually build expertise in soft- and hardware related to k-space tools 
  • Track all support issues and assist in data-mining and statistics
  • Prepare technical monthly / annual support data and summarize top actions
  • Draft Standard Operating Procedures (SOP) for various support topics
  • Attend client meetings prepared to discuss support issues
  • Drive for continuous improvement in customer support processes
• Internal Team Support
  • Support sales team in customer communication as related to technical service topics
  • Support engineering team in troubleshooting of deployed systems
  • Interact with cross-functional teams to keep customer service tickets on target
  • Assist the Software Development team in identifying software issues and creating solutions
• Computer Science / Information Technology
  • Perform new customer software installations
  • Track and maintain a record of customer tools and software version levels
  • Remote login to active production customer systems for issue diagnosis, troubleshooting tools, or upgrade deployment
• Safety
  • Follow applicable safety protocols
  • Provide feedback for safety team for improvements of workplace safety

Description: We are seeking a detail-oriented and customer-focused Inside Sales Coordinator to support our Sales team by managing order processing, supplier onboarding, and a variety of sales administration functions. This role serves as a key operational partner, ensuring customer orders are processed accurately, supplier information is maintained, and sales processes run efficiently. The ideal candidate is highly organized, proactive, and able to manage multiple priorities while delivering excellent internal and external customer service.

Responsibilities:

• Manage order intake: review purchase orders, verify pricing, translate information to internal process flows, and ensure complete and accurate documentation.
• Monitor status of open orders, communicate updates to customers, and resolve order-related issues with customers and internal teams.
• Coordinate with Sales, Production, and Engineering teams to determine timelines, ensure timely order fulfillment, and eliminate roadblocks.
• Support the Sales team by preparing quotes, processing order changes, generating reports, and maintaining sales documentation.
• Gather administrative customer information for shipping, billing, taxes, and customs.
• Respond promptly to and triage customer inquiries regarding orders, shipments, invoicing, and product availability.
• Perform other administrative and operational tasks as assigned to support the Sales organization.

Requirements:

• A minimum of a bachelor’s degree preferably in a science-related field.
• Entry level sales administrator experience or equivalent.
• Fluent use of Microsoft Office. Experience with lead tracking and financial management software is a plus (FreshDesk, FreshSales, Quickbooks).
• Excellent communication and organization skills, both verbal and written, as well as a positive, outgoing self-starter personality.
• Eager to learn and adapt (Continuous improvement model)
• Personable and willing to work in a team environment.

 Location: Onsite – Full Time (Dexter, MI)

k-Space Associates, Inc. is looking for a Technical Sales Engineer to represent its thin-film and industrial metrology tools. Provide technical sales support to existing customer base, and new/current sales leads. Research and identify new market opportunities. Assist in marketing and application development efforts to grow markets and customer base.

Responsibilities:

The qualified sales engineer will support all aspects of technical sales, including:

• Work with prospects, leads, and contacts to assess opportunities, prepare responses to RFQs, define product configuration solutions, and generate quotes.
• Document and manage opportunities in lead tracking/customer management software
• Demonstrate and transfer industry, technical, and product knowledge to potential customers at research laboratories, universities, and production facilities.
• Establish customer rapport and lead follow up.
• Work with kSA representatives and distributors.
• Collaborate with product development, engineering, and production departments to determine how products and services could be designed or modified to meet customer demands, and market trends.
• Maintain knowledge of the latest industry developments and technological advances in products or service offered by competitors.
• Trade show support and booth attendance.

Requirements:

• A minimum of a B.S. in engineering, or a B.S./B.A. in physics, materials science, math, or chemistry. Candidates with a Master’s or Ph.D. degree are encouraged to apply.
• Experience in the thin film deposition, semiconductor device, vacuum technology, optics, or solar panel fields is a plus.
• The successful candidate must possess excellent communication skills, both verbal and written, as well as a positive, outgoing self-starter personality.
• Fluent use of Windows-based PCs is required (including MS Office), and experience with lead tracking software is a plus.
• Willingness to travel.

 Location: Onsite – Full Time (Dexter, MI)

Educational/Certification Requirements

• Bachelor’s degree in electrical engineering, electronics engineering, or equivalent.
• 5-10 years of relevant work experience in electrical/electronics engineering.
• 5+ years of work experience designing mixed-signal PCBAs with electronics CAD tools (e.g., KiCAD, Altium Designer, EAGLE), and experience with electrical circuit simulation software.
• 5+ years of experience designing embedded systems including microcontrollers, sensors, analog, digital and mixed-signal circuits, DC/DC converter design, and common serial interfaces (e.g., USB, Ethernet, SPI).
• Experience with programming languages such as C/C++ for embedded systems, Arduino for prototyping, and Python for analysis.
• Familiarity with relevant industry standards and regulations (e.g., IEC 61010-1, NFPA 70).
• Experience with Product Life Cycle Management, Product Data Management, Change Control, and Risk Management.
• Excellent problem-solving skills and a strong analytical mindset.
• Strong communication and teamwork skills for effective collaboration with cross-functional teams.
• Project management skills necessary for effectively planning, leading, and executing product development projects.

Specific Job Duties

• Electronic Circuit Design: Design and develop electronic circuits, including schematic design, component selection, and PCB layout. Ensure that the circuits meet required specifications, standards, and regulations.
• Embedded System Development: Design microcontroller-based embedded systems for controlling and interfacing with electronic hardware. Support the software team by troubleshooting prototype firmware during development. Future Growth: develop prototype firmware or software to enable basic MCU I/O functionality.
• Component Selection: Choose appropriate electronic components, including microcontrollers, sensors, connectors, conductors, passive components, power conversion devices, and AC mains components, considering factors such as performance, cost, availability, and compliance to regulatory requirements.
• Prototyping and Testing: Design and assemble prototype PCBAs, cables, and other electronic components to evaluate their performance, identify issues, and optimize designs. Conduct thorough testing and troubleshooting to ensure reliability and functionality.
• Develop wiring diagrams and electrical schematics for complex industrial tools and electrical subassemblies and cables using 2D CAD software tools.
• Documentation: Maintain detailed records of design specifications, test results, and revisions. Create comprehensive design records for manufacturing and support teams.
• Compliance and Standards: Ensure that electronic designs meet industry and regulatory standards, such as safety and electromagnetic compatibility, and maintain relevant certifications.
• Cost Optimization: Continuously seek cost-effective solutions and design improvements without compromising quality and performance.
• Risk Assessment: Identify potential risks and challenges during the electronics development process and develop mitigation strategies.
• Problem Solving: Analyze and troubleshoot issues and provide innovative solutions to overcome technical challenges during the development and sustainment phases k-Space products.
• Maintain the functionality and calibration of engineering electrical lab equipment.
• Inspect current product design and build procedures for quality and reliability; offer improved procedures and solutions where possible.
• Continuous Learning: Stay current with the latest advancements in electronic components, design methodologies, and industry trends to ensure the use of cutting-edge technology. Stay current with emerging advancements in artificial intelligence and apply them to improve workflow and task execution efficiency.
• Collaboration: Work closely with cross-functional teams, including mechanical engineers, software developers, and product designers, to ensure seamless integration of electronics into the overall product design.
• Train product technicians as needed for improved manufacturing processes and reliability.